About Virtual Care

Get treated in the comfort of your home if you are feeling sick or uneasy

Start your search for virtual providers here

Urgent medical proffesstionals available for you

Jhon Fletmerman

Urgent Care: Maendeleo Clinic

250 Mbezi beach , Dar es salaam, Po. Box:65

(065) 252-54325 View Profile
Jhon Fletmerman

Urgent Care: Maendeleo Clinic

250 Mbezi beach , Dar es salaam, Po. Box:65

(065) 252-54325 View Profile
Jhon Fletmerman

Urgent Care: Maendeleo Clinic

250 Mbezi beach , Dar es salaam, Po. Box:65

(065) 252-54325 View Profile

How Virtual Visit Is Beneficial For You?

No need to leave your home or work place and in case of emergencies where visiting a hospital is almost impossible – Tiva telehealth can be that help.

Finding a doctor 24/7 available to serve you or your family no mater which part of the country you are.

Tiva devices cutting edge technologies enables doctors to diagnose 59% of condition while you are sitting at comfort of your home



Talk to your Medical professional 24/7

Download the Tiva Health App now and be able to talk to medical professionals, manage your or family health or sign up your account now to get all Tiva health management benefits at our platform without the app.

Quality virtual care,
with no hustle

Offer primary care with remote physical exams. With Tiva health platform and Tiva heath medical devices, it enables hospitals to provide amazing health care from anywhere

Bluetooth medical devices make it simple to collect your vital statistics.

Integrate blood pressure monitor, blood glucose meter, weight scale, electrocardiogram (ECG), thermometer, pulse oximeter, and spirometer.

Simple to manage and monitor your valuable data

Set your vital range and monitor your progress with a three-dimensional bar graph and pie chart.

Personalized care plan and monitoring system

The healthcare professional would be able to personalize your care plan and vital range. The medical staff will receive alerts and notifications if your vital information falls outside the acceptable range.

Super simple to converse with your medical staff

Our secure messaging system allows for communication with your healthcare professionals.

Remote physical exams

Provide convenient, low-cost, and high-quality healthcare to your members and patients without having to compromise in any way. Perform a full physical examination of the ears, lungs, heart, throat, blood pressure, body temperature, skin, and abdomen from afar.

For Individuals & Families

Manage your health, get treatment in the comfort of your home

Learn More

For Hospitals

Grow your patient base while providing quality remote care

Learn More

Our members say it best

Frequently Asked Questions

Frequently Asked Questions:

  What are the criteria for eligibility?

- All people who buy Tiva vouchers and activate are eligible to subscribe
- By just sending your money as low as $1 you will jon

  Can I do multiple subscriptions?

Yes, multiple subscriptions of more than one pack per person / family is allowed.

  Can I buy for friend?

Yes you can buy or top up any insurance pack for a friend at any point in time via your phone by just dialing *126*friends number*$amount# then Send. Your friend automatically will be registered in case he has no insurance with us or if he/she has, his balance will automatically be added

  Can I share my purchased Pack balance with someone?

Yes, but only funds in your Tiva wallet which are not yet activated. If your insurance has been activated; you cant share with anyone.

  What are the payment options?

There are three main payment options for a Customer to choose when buying a pack. 1. Mobile Payment 2. Tiva voucher and 3. Via Tiva vendors 4. Tiva App

These options are available based on the choice of the customer by a Example by just sending $1/$5 or any amount of your choice or full amount and send to our Mpesa #705 989 77689 automatically your account will be registered if it’s the first time or if it’s the second time, automatically your recharged amount will be deposited in your Tiva wallet. Or option 2. Just buy our topup vouchers in your street and if you have Vodacom, mtn, airtel or zantel just dial *120*number PIN# Send automatically you will be registered or your account to be topped up.

  What is the pack validity?

The balance in your wallet can stay as longer you want but once you activate your insurance package; your packe covered 12 months

  Can I carryover my package remaining from this year to the next?

For activated insurance package – the answer is NO. But for your wallet insurance credits or top-ups; YES can be carried to the next year or to be used for the next year insurance activation package.

  What are the channels to buy the packs?

There are five channels

1. Mobile money payments – Send any amount or full to our number – Mpesa 075 52 6363, MTN: 89 52 36252
2. Buy or pay for your Tiva subscription by your banking cards visa, mastercard direct by clicking this here. or
3. Subscribe by buying Tiva topups vouchers at your favorite mom&pop store
4. Pay via Tiva app on your mobile

  How do I check balance for my activated pack?

To check your balance; dial *121#

   Can I use my Tiva Personal pack for out of the country treatment?

Tiva is an international brand; Click here is the list of countries you can use your Tiva Zambia Personal insurance package

   Can I use My Tiva Insurance packages to the hospital which is not in your network?

Tiva is on a mission to help modernize every hospital and bring health access to communities where there is not access to hospital.

Contact us before getting treatment at a hospital which is not in our network.

Frequently Asked Questions:

  What are the criteria for eligibility?

- All people who buy Tiva vouchers and activate are eligible to subscribe
- By just sending your money as low as $1 you will jon

  Can I do multiple subscriptions?

Yes, multiple subscriptions of more than one pack per person / family is allowed.

  Can I buy for friend?

Yes you can buy or top up any insurance pack for a friend at any point in time via your phone by just dialing *126*friends number*$amount# then Send. Your friend automatically will be registered in case he has no insurance with us or if he/she has, his balance will automatically be added

  Can I share my purchased Pack balance with someone?

Yes, but only funds in your Tiva wallet which are not yet activated. If your insurance has been activated; you cant share with anyone.

  What are the payment options?

There are three main payment options for a Customer to choose when buying a pack. 1. Mobile Payment 2. Tiva voucher and 3. Via Tiva vendors 4. Tiva App

These options are available based on the choice of the customer by a Example by just sending $1/$5 or any amount of your choice or full amount and send to our Mpesa #705 989 77689 automatically your account will be registered if it’s the first time or if it’s the second time, automatically your recharged amount will be deposited in your Tiva wallet. Or option 2. Just buy our topup vouchers in your street and if you have Vodacom, mtn, airtel or zantel just dial *120*number PIN# Send automatically you will be registered or your account to be topped up.

  What is the pack validity?

The balance in your wallet can stay as longer you want but once you activate your insurance package; your packe covered 12 months

  Can I carryover my package remaining from this year to the next?

For activated insurance package – the answer is NO. But for your wallet insurance credits or top-ups; YES can be carried to the next year or to be used for the next year insurance activation package.

  What are the channels to buy the packs?

There are five channels

1. Mobile money payments – Send any amount or full to our number – Mpesa 075 52 6363, MTN: 89 52 36252
2. Buy or pay for your Tiva subscription by your banking cards visa, mastercard direct by clicking this here. or
3. Subscribe by buying Tiva topups vouchers at your favorite mom&pop store
4. Pay via Tiva app on your mobile

  How do I check balance for my activated pack?

To check your balance; dial *121#

   Can I use my Tiva Personal pack for out of the country treatment?

Tiva is an international brand; Click here is the list of countries you can use your Tiva Zambia Personal insurance package

   Can I use My Tiva Insurance packages to the hospital which is not in your network?

Tiva is on a mission to help modernize every hospital and bring health access to communities where there is not access to hospital.

Contact us before getting treatment at a hospital which is not in our network.